HeartWeb

Refund Policy

Last updated: 13 October 2026

HeartWeb provides personalized digital gifting websites that are generated automatically. If you have a question about a payment or order, contact heartweb21@gmail.com and include the order or payment reference.

Instant digital delivery

Your personalized digital gifting website is generated automatically and instantly after your order is submitted and payment is successful. Work on your order therefore begins immediately upon submission.

All sales are final

Once an order has been submitted and payment is successful, the sale is final. We do not offer refunds, cancellations, or changes to the order after that point.

Limited refund exceptions

A refund will be issued only if we verify that the same order was charged more than once, or if a technical server failure on our end prevents your digital product from being generated or delivered. No other refund or cancellation requests are accepted.

Requesting an exception

To request review under one of these exceptions, contact us with your order details and payment reference. We will investigate verified claims, and any approved refund will be returned to the original payment method. Processing times depend on your payment provider and bank.